![]() ![]() And yes, this sort of service will indeed lead me to make other purchases. Koodo Mobile Customer Service Mailing Address: 60 St Clair Ave E, Suite 400 Toronto, ON M4T 1N5 Phone Number: (611 from your cell) Want to speak with a human Helpful Links Official Website, Facebook, Twitter, Coverage Maps, Manage Your Account Resources Review Sources and Citations PC Magazine, Tech Daily, Offerhub. FCR is a great metric to show C-level executives the value a call center provides to the organization. I now not only have the replacements for my ships, I have the ability to expand my little fleets in unique ways. Customer Service KPIs First Call Resolution (FCR) is a metric that measures a call centers ability for its agents to resolve a customers inquiry or problem on the first call. So though I really only needed the missing parts, Mantic went above and beyond, and gave me more than I asked for. As a result, I realize that I can build all the ships just by swapping around the parts a bit and just letting some of the ships either be damaged or functioning under different sail… not a bad thing. Applaud it Thirsty for knowledge and application. In this day of do more with less, information overload, and enterprise integration of everything, organized people who can flex and adapt are a treasure to any business. And it looks like they've changed the model structure slightly, probably to solve the very issues which produced my complaint. 12 Worthy Kudos to Spark Employee Engagement Organized without being rigid. They sent me three new ship kits in blister packs. Below you’ll find the best customer service kudos of 2019 (so far) with quotes directly from the mouths of customers we interact with. ![]() They said it might be several weeks before I received anything due to shipping difficulties. In fact, rewarding your customer service representatives is much more meaningful than you might think. I sent an e-mail to Mantic, and they responded promptly, saying they would ship me replacement parts. Unfortunately, when I opened it I found that three of the models had damaged or missing parts. Back in August at Nashcon I purchased Mantic's Armada Starter Set (brand new, still in shrinkwrap).
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